Refund policy

At RiseFits, we stand behind the quality of the products we offer. Your satisfaction is important to us, and we want you to shop with confidence.

30-Day Returns

We accept return requests for eligible physical products within 30 days of delivery.

To qualify for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Include original tags and packaging, when applicable.

  • Have proof of purchase or an order number.

  • Meet the eligibility requirements outlined below.

Some products, including custom print-on-demand apparel and digital downloads, have different return restrictions.

How to Start a Return

To request a return, email us at info@risefits.com.

Please include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos if the item is damaged, defective, or incorrect.

Once your return is approved, we will provide return instructions and the appropriate return shipping address.

Please do not send products back without prior authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

For eligible returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly fulfilled items, RiseFits will arrange an appropriate refund, replacement, or return at no additional shipping cost to the customer.

Custom Print-on-Demand Products

Certain RiseFits T-shirts, hoodies, tank tops, and other merchandise are printed specifically for each order.

These made-to-order products are generally not eligible for returns or exchanges due to:

  • Ordering the wrong size.

  • Changing your mind.

  • Personal preference.

  • Ordering the wrong color.

However, if a custom-printed product arrives damaged, defective, or incorrectly fulfilled, please contact us within 30 days of delivery so we can review the issue and arrange an appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@risefits.com within 30 days of delivery.

Include your order number and clear photographs showing the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable for change-of-mind returns.

Exchanges

For eligible products, customers may return an item according to this policy and place a new order for the preferred size, color, or style.

Custom print-on-demand products are not eligible for size or color exchanges unless an exception is approved by RiseFits.

eBooks and Digital Products

All RiseFits digital products, including eBooks, downloadable guides, workbooks, and other digital content, are generally non-returnable and non-refundable once access or delivery has been provided.

Because digital products can be accessed or downloaded immediately, we cannot accept ordinary returns or exchanges after access has been granted.

However, if you experience any of the following issues, please contact us:

  • You purchased a digital product but did not receive access.

  • Your download link does not work.

  • Your file is corrupted or cannot be opened.

  • You received the wrong digital product.

  • You were charged incorrectly.

We will work to resolve the issue by restoring access, providing a replacement file, correcting the order, or issuing a refund when appropriate.

This policy does not limit any refund rights required by applicable law.

Non-Returnable Items

The following products are generally not eligible for ordinary returns:

  • eBooks and digital downloads after access has been granted.

  • Gift cards.

  • Custom-made or personalized products.

  • Print-on-demand products returned solely due to incorrect size selection or change of mind.

  • Items that have been worn, washed, used, or damaged after delivery.

These exclusions do not apply to verified defects, fulfillment errors, or rights protected by applicable law.

Contact Us

For return requests, refunds, or questions about your order, contact:

RiseFits Customer Support

Email: info@risefits.com

Website: www.risefits.com

Our Satisfaction Promise

At RiseFits, we're more than a brand — we're a movement built around faith, discipline, and purposeful living.

We appreciate every customer who supports our mission. If something isn't right with your order, we'll work with you to find a fair resolution.